Refund policy

Return & Refund Policy — Aesta Smart

Last updated: July 2026

1. Returns We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in the same condition as received. To initiate a return, contact us at [your support email] with your order number and reason for return.

2. Non-Returnable Items The following items are not eligible for return:

• Items marked as final sale
• Opened or used products
• Items damaged due to misuse

3. Refunds Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method. Shipping costs are non-refundable.

4. Exchanges We only replace items that are defective or damaged. Contact us at [your support email] to arrange an exchange.

5. International Orders (KSA & UAE) For orders shipped to Saudi Arabia and the UAE, return shipping costs are the responsibility of the customer unless the item is defective. Customs duties and taxes paid are non-refundable.

6. Contact For any return or refund queries, reach us at: info@aestasmart.com or through our website contact form.